All requests for cancellations, refunds or transfers will be assessed a $100 service fee, and must be sent by fax to (202) 478-5113 or by e-mail to info@carecontinuum.org.

If you are unable to attend for any reason, you may transfer your registration to another person for a $100 service fee. Fax or mail a copy of your confirmation letter stating your request, along with payment information and a complete registration form for the person replacing you.

Cancellations will be considered only when received in writing. You may receive a full refund for your conference registration (less a $100 service fee) for written cancellations received by the Care Continuum Alliance on or before Friday, Aug. 12, 2011. Only medically verifiable cancellations (written documentation from a health care provider) will be considered from Saturday, Aug. 13, 2011 through Wednesday, Sept. 7, 2011. Medically verifiable refunds will be issued starting Monday, Oct. 3, 2011. If you do not receive a reply from the Care Continuum Alliance regarding your written cancellation within two (2) business days, please contact the office at info@carecontinuum.org to document your request.

Registrants who do not attend the conference and do not contact the Care Continuum Alliance (via written correspondence as listed above) before the end of the conference automatically forfeit all registration fees paid unless the inability to contact was due to a verifiable medical issue that occurred within one week prior to the start of the conference (Sept. 7, 2011). In this instance, the postmarked deadline to receive the request for a partial refund is Monday, Oct. 3, 2010. No considerations will be made after this date.